Jointly Studios does good work with good people. We strive to be part of your team, not just another vendor.

Terms of Service

Last updated: February 8, 2025

1. Services Offered

Jointly Studios provides branding, graphic design, social media management, marketing strategy, ads management, email campaigns, content creation, professional video production, website design, website hosting, website maintenance, and website development services. Specific services are outlined in client service agreements, with each service subject to these terms.

2. Payment Terms

Most of our service agreements are structured on a monthly or annual retainer basis. Any work performed outside the scope of work will be billed at our agency hourly rates, which vary based on the service. All payments are due within 14 days of receipt of the invoice, or a 5% late penalty will apply, unless otherwise specified in the contract.

Refunds: We do not offer refunds for completed work or for contracts that are terminated early by the client.

3. Client Responsibilities

Clients are expected to provide timely communication throughout the project. If no communication is received within 10 business days, we will consider this as approval to proceed with the work outlined in the contract.

4. Ownership of Deliverables

Ownership of content is governed by the terms of each individual contract. Unless otherwise specified:

Jointly Studios retains all rights to raw files and materials and may use them for portfolio or marketing purposes.

Clients retain rights to:

•Post-produced photo libraries and videos.

•Content posted on their social media accounts.

•The entirety of their website content.

5. Agreement Termination

Jointly Studios does not allow early termination of service agreements with ongoing commitments. In the event a client ceases working with us during their service agreement commitment period, Jointly Studios will seek full payment for the remaining term of the agreement.

For month-to-month work (outside of a contractual commitment period), a 30-day notice is required to cease services.

6. Out-of-Scope Work

Any work that is not covered by the scope of the service agreement will be billed at our agency’s hourly rate, and this will be communicated to the client in advance.

7. Limitation of Liability

Jointly Studios is not liable for any indirect, special, or consequential damages arising out of the use of our services. Our total liability to a client shall not exceed the amount paid by the client for the services rendered during the 12 months preceding the claim.

Privacy Policy

Last updated: February 8, 2025

1. Information Collection

We collect personal information that is voluntarily provided by users through website forms, such as name, email address, and any other information relevant to the service inquiry.

2. Use of Third-Party Services

We use third-party services like Google Analytics, Google Ads, and Meta Ads to analyze website traffic and measure the effectiveness of our marketing efforts. These tools may collect data about how users interact with our website, including IP addresses and browsing behavior.

3. Cookies

Our website uses cookies to enhance the user experience and collect usage data. These cookies help us track website traffic and improve marketing effectiveness through tools like Google Analytics and Meta Business. Users can control their cookie settings through their browser preferences.

4. Data Sharing

We never sell any information to any third parties. We do not share personal information with third parties except in the following cases:

Lead data: When a website visitor expresses interest in professional video production services, we may share their contact information with FrankFilms, our media partner, to better serve their needs.

• In-Scope Services Information: We may work with our preferred contractors to aide in the completion of the Scope of Work in the service agreement, therefore information that is shared with Jointly Studios may also be shared with those preferred contractors.

5. Data Retention

We retain collected data indefinitely unless:

•A lead goes cold (no communication or engagement for a prolonged period).

•A user requests to be removed or unsubscribed from our marketing efforts.

6. Data Security

We take reasonable precautions to protect your personal information, but we cannot guarantee the absolute security of the data provided.

7. Rights of Data Subjects

Users have the right to access, correct, or request deletion of their personal data. To request changes or removal of your data, please contact us directly.

8. Changes to the Policy

We may update this privacy policy periodically. Any changes will be posted on this page, and users are encouraged to review the policy regularly.